- Greet the customer and start the process of helping the customer through the repair.
- Help identify a mechanical problem by questioning the customer or visual inspection.
- Positive interface with technicians, foreman, parts department and customers.
- Advise customers about necessary services needed for repair of vehicle.
- Write and present accurate estimates of repair.
- Explain the work and charges to the customer when the job is complete.
- Organize and prioritize work flow of shop and service calls.
- Communicate work progress and priority.
- Responsible for securing facility at close of shift.
- Administrative duties as related to role.
- Perform minor and major repairs on heavy duty diesel trucks, mid-range engines, and Ottawa yard tractors.
- Conduct regular maintenance on diesel engines, including inspection and troubleshooting.
- Maintain shop cleanliness standards.
- Communicate with service writer regarding diagnosis made, and repair progress.
- Maintain technician training requirements (company provides/pays).
- Maintain accurate records of each repair performed on vehicles.
- Cleans new and repaired vehicles, before pickup or delivery.
- Maintains shop cleanliness standards.
- Perform local errands for shop, as directed by supervisor.
- Assist technicians with road tests, or other needs.
Parts Delivery Driver
- Providing safe, timely and correct parts deliveries/pickups to our customers.
- Establishing an efficient route of delivery.
- Maintaining professional attitude, conduct and appearance.
- Operate vehicle in a safe and cautious fashion to maintain a clean driving record.
Outside Parts Sales
- Identify and profile prospective customers, developing and applying strategy as necessary to obtain orders.
- Call on prospective customers and assigned accounts within your assigned territory; may deliver parts to customers to build relationships.
- Service existing accounts and maintain contact with customers in relation to their requirements.
- Connect customers to other internal departments as needed (e.g., finance, service, insurance).
- Knowledge of heavy duty truck parts, and stay up-to-date on inventory, market, and customer trends.
Inside Parts Sales
- Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
- Locate and obtain ordered part for customer from warehouse or vendor.
- Determine sales price for customers for each sale in accordance with company procedure.
- Handle warranty or defective parts for customers in accordance with company procedure.
- Maintain confidentiality of pricing lists and structures as required by company procedure.
- Answer customers’ questions about products, prices, availability, and product features.
- Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
- Seeking salesperson for heavy duty trucks, midrange trucks, and Ottawa tractors.
- Ability to communicate effectively in person and through email.
- Travel may be required.
- Must be skilled in prospecting potential customers.
- Make presentations to new, and existing customers.
- Manage prospect list, supported by email marketing.
- Ability to obtain customer specifications, details, and preferences in developing a bid for the sale of trucks.
- Maintain contacts with customers in relation to their needs and requirements; keep current on market and customer trends.
Alley Cassetty Trucking
Regional Drivers for End Dump Equipment
Contact Robin Frost or Lynn Ross at 800-264-7196 for interview.
- Late model trucks and trailers
- Home most nights and every weekend (200-300 mile radius of Nashville)
- Competitive Pay, Uniforms, Fuel and Paperwork Bonuses
- Percentage of truck revenue, weekly pay
- AOBRD’S in every unit
- Drivers must be able to perform pre and post trip inspections as required by DOT rules
- Over the road experience preferred but not necessary
- Communicate work progress and priority.
The dispatcher’s job is to schedule drivers to pick up and deliver loads to customers, vendors, and yards. Dispatchers are also responsible for keeping records, monitoring drivers for errors or violations and monitoring equipment availability. Record details about shipments, arrange pick up times and discuss any special handling issues. There are numerous computer programs to aid dispatchers in their job, but much of the work requires good intuition and knowledge of the industry. A strong dispatcher does much more than managing the phone. You need to position yourself as a reliable point of contact that can successfully balance drivers and customer requirements. This can be a complicated and frustrating logistical process and requires a good deal of planning and patience. It’s also very important to be focused on the job from start to finish; there is little downtime and you’ll be taking calls and managing routes all day. For this reason, you must be highly organized and able to handle high amounts of stress. Besides these vital skills, it is important that truck dispatchers possess the following abilities:
- Strong communication and customer service Skills
- Work independently, with little or no supervision and be a team player
- Time management skills
- Use a multi-line phone system
- Proficient in Excel, Word, Outlook and Windows based software